Key Responsibilities:

• Assist the Live Operations team in handling operations-related tickets, including issue tracking, resolution, and escalation when necessary.
• Communicate with guests to address inquiries, resolve concerns, and ensure a smooth stay experience.
• Follow up on operational tasks to ensure timely and efficient completion.
• Provide administrative support to the operations team, including documentation, reporting, and data entry.
• Take ownership of assigned tasks and support ongoing operational projects from planning to execution.
• Collaborate cross-functionally with other teams both internal and external (e.g., housekeeping, maintenance, account managers, onboarding, building management, global customer service) to streamline operations and enhance guest satisfaction.
• Contribute ideas and feedback to improve operational workflows and guest service processes.