Technical Support Intern

• Provide technical support for critical software, which includes provisioning, installation/configuration along with maintenance.
• Working on Service Request / Support allocations, internal improvement projects
• Investigate customer issues, analyze logs, and troubleshoot environments to arrive at a workaround or solution to MDM product issues.
• Use communication and negotiation skills to build strong successful partnerships with customers to drive exceptional customer service.
• Investigate potential defects raised by customers and engage engineering to confirm product defects and timeline for a fix.
• Create and publish knowledge base articles to enable customers to resolve issues without further escalation.
• Maintain support portals and internal wiki.
• Queue management and Schedule Pager Duty rotation
• Additional projects/tasks may be assigned by the manager or team lead.

Requirements & Qualifications:
• Proven troubleshooting skills, ability to multi-task and thrive in complex situations.
• Quick learner to new technologies